Japanese insurance company Mitsui Sumitomo Insurance decided to entrust up to 90 percent of administrative work to artificial intelligence, freeing employees from performing routine tasks. It is noteworthy that the company does not plan staff reductions but plans to transfer the vacated employees to the sales department.
Advantages of automation for the insurance company are obvious: artificial intelligence algorithms will sort documents, respond to address customers, process applications and engage in other pretty dull deeds. At first, it is planned to give the AI a fifth of the total burden that a person previously took on himself.
While preparations for the implementation of AI are in full swing, about fifteen thousand employees previously engaged in sorting letters and other similar tasks have already begun to undergo retraining – some of the released employees are planned to be transferred to sales, while the rest will take new places in the quality control departments and development of new insurance programs. In addition, the released personnel are involved in other positions where AI can not replace a person.
In its example, Mitsui Sumitomo Insurance shows that introducing AI does not necessarily have to fire valuable employees – the world is still full of professions that artificial intelligence and could not master.